DAY 1 - APRIL 25th 2007

9.15 Chairman’s Opening:

Adrian Beck, Reader in Criminology, University of Leicester and Author, The ECR Europe Shrinkage Survey

9.25 Panel Debate: Where should you be focusing your efforts to reduce your loss across Europe?

• Multiple markets, multiple challenges. Find out how to get a consistent level of security and safety across European national boundaries
• Hear how to get departmental buy-in. What do the board and your colleagues need to hear to take loss prevention and risk management seriously? Concrete tips on how to promote a true business case and demonstrate real ROI
• The importance of allocating the right resources for the right challenges. Find out why understanding the scale, scope and real shape of your problems pays dividends
• Defining strategic approaches to loss prevention, security & safety. Where should they fit in an ideal corporate structure?
• Defeating organised retail crime. Which markets pose the biggest threats and what can you do to combat its escalation and its impact on your loss?
• Zero in on your employment processes – understand why pre-employment screening, sharing information on known criminals and improving staff awareness has to be the way forward in beating internal loss across the industry

Brett Morrison, Senior Director, Asset Protection, Wal-Mart International
Tom Buchanan, Support Manager (Europe), Group Loss Prevention & Security, Tesco

Alex Reeves, Senior Manager, Retail, Ernst & Young

10.15 Case Study: Real risk management at Carrefour - the importance of visualising risks and centralising information

• Hear how Carrefour Belgium is developing a new integrated software system to anticipate all the risks that its stores and facilities are open to
• Find out why they are doing it and how this is helping the company to put measures in place to give real priority to safety and security
• Learn why getting the right structure and the right procedures in place is vital to the success of the system and its application on the ground
• From static to dynamic – why constant updates can be made by authorised departments and how this keeps the whole system current and reliable
• Identify the potential applications for the system in improving your company’s risk management and in reducing asset loss in the longer term

Leon Rouseau, CEO, IOS International

(IOS International are the company working alongside Carrefour to develop and implement the system)

11.15 Case Study: How expansion into new European markets is presenting new security challenges for Lindex

• Get the latest information on how Lindex is opening up in Lithuania and Czech Republic in 2007 and how the company is preparing its security strategy for this expansion
• Hear what Lindex has learnt from the work it’s been doing in Estonia and Latvia that is helping to guide its action plan going forward
• Gain an understanding of the impact of different national regulations on the company’s approach to security in new markets
• Building the right foundation – why hiring the right staff is vital to success in keeping your stock loss low in unfamiliar territory
• Find out why establishing clear procedures and training for loss prevention is crucial to maintaining security and minimizing loss when you open up in new countries

11.45 Case Study: The challenge of delivering effective loss prevention & security across different European markets

• Understand some of the key differences Tesco considers when planning and implementing their LP Strategy in a wide range of European markets
• Hear why Tesco recognises the real impact of process on  loss. Pick up some insight into how this fits with the company's overall approach to shrink management.
• Discover the challenges that Tesco faces in implementing its loss prevention strategy in mature and young markets. What works in the UK, for instance that wouldn’t work in the Turkey or Slovakia?
• The role of situational leadership in security: find out why you may need to use different styles of management for different situations

12.15 Q&A Panel Debate: International expansion and loss prevention – what do you need to know?

In this Q&A session, the speakers from Tesco and Lindex will be joined by representatives from Polo Ralph Lauren and JYSK who also have a wealth of experience in establishing and developing loss prevention strategies in new markets. With 4 major retailers represented, this is a great chance to get all your questions answered, so make sure you don’t miss out!

Syed Raza, Director of Loss Prevention, Europe & Asia, Polo Ralph Lauren
Carsten Hougaard, International Loss Prevention Manager, JYSK A/S
Juha Kiesi, Expansion & Security Manager, Lindex
Tom Buchanan, Support Manager (Europe), Group Loss Prevention & Security, Tesco

2.00 Presentation: The impact of regulation on your security strategies across Europe

• Gain an understanding of differing security regulations across European states. How will retailers need to adapt as they move from being domestic to international businesses?
• What’s not permitted? Discover what restrictions exist in specific European countries, and how this can affect the rollout of security tools and strategies in new markets
• Impacts of the terrorist threat on cross border trade: find out the latest on the AEO regulations and the consequences for your security management and smooth flow of products across international boundaries
• Hear case studies of how retailers are adapting their approach to security to reflect these issues as part of a holistic international strategy

  Alex Reeves, Senior Manager, Retail, Ernst & Young

2.30 Presentation: Take it seriously! How to present the business case for loss prevention to senior executives and the board

• What do the board need to hear to take loss prevention seriously? Tips on how to promote a true business case and demonstrate real ROI
• The role of senior management in tackling shrinkage: Who’s best placed to integrate loss prevention management across the retail business?
• Hear how to secure budget: Get a framework for presenting your plans, proposals and project in a way that greatly increases your odds for approval
• Leave the session with a specific examples and tactics to organize and format your ideas for best effect

3.00 Case Study: Tackling the Illicit Market for Stolen Retail Products

4.00 Case Study: Why people & procedures are the key to good loss prevention at JYSK

• Gain an understanding of the loss prevention challenges facing a company rapidly expanding into new European markets
• Understand why the company’s people are its most important asset and how good cross-border education and training works to reduce loss
• Find out why JYSK sees the value in procedures and discover the impact these have had on shrinkage in the supply chain
• How technology helps to define process: why tagging 60% of in-store merchandise is paying off for the company in lowering stock loss

Carsten Houggard, International Loss Prevention Manager, JYSK A/S

4.30 Case Study: Covering all bases – how Polo Ralph Lauren is making loss prevention a core part of their company culture worldwide

• Learn why improving staff training and awareness is a cornerstone of the company’s loss prevention strategy
• Going East: Get a unique insight into the new risks and security challenges that PRL faces as it continues to expand into Asian markets
• Understand the place of LP technology in PRL’s roll out across Europe – where is the company seeing the biggest gains in preventing stock loss?
• Hear case study evidence of different regulations the company has to work with when expanding into new markets in Europe and beyond
• What are the biggest threats to combat in the apparel sector … and where is PRL focusing its efforts going forward?

5.00 Case Study: P&G and internet auctions – choking off demand for stolen goods

• Understand why reducing the demand for stolen goods ultimately increases sales of key product lines on the shop floor
• Hear how P&G is working together with the retail industry to help reduce the quantity of stolen goods being sold through internet auctions
• Find out who you should be focusing on. Learn how technology can help you to identify the “power sellers” and how you can then allocate your resources more effectively
• Get best practice examples of how to successfully target and disrupt those selling stolen goods on the internet

Kate Wenzwagner, Senior Availability Manager, Procter & Gamble
Monica Comesana, Product Availability Manager, Procter & Gamble

5.30 END OF DAY 1 – NETWORKING DRINKS

DAY 2 - APRIL 26th 2007

Focused roundtable discussions: Get to the heart of your challenges and discuss solutions with your peers in a relaxed environment

Our focused roundtable sessions are intimate discussion forums (10 – 20 participants per table) where you can sit down with competitors and experts and pool your professional experiences and expertise.

They focus on a range of topics that are crucial to reducing your shrinkage and improving your risk and security management. It’s a great opportunity to discuss key challenges, get new insights, share best practices, brainstorm new training methods, find new implementation ideas – and make useful new contacts.
 
ROUNDTABLE TOPICS INCLUDE:

• The legal landscape across Europe – how this can impact on your overall risk and security management and procedures

• The importance of training to raise awareness of risks and determine the right culture and procedures
  Led by: Walter Palmer, CEO, PCG Solutions and Contributing Editor, LossPrevention Magazine

• Moving into new markets – what do you need to be aware of to deliver effective security & loss prevention as your operations expand?
  Led by: Tom Buchanan, Support Manager (Europe), Group Loss Prevention & Security, Tesco

• Civil recovery - what opportunities are available for retailers in Europe to recover lost assets?
  Led by: Natt Reifler, Partner, Palmer, Reifler & Associates
  
  
• Getting loss prevention recognised as a real business function – and how to sell it up the management chain
  
  
• Successful product protection in store – what works and where should you be spending?
  
  
• Loss prevention on a budget – what are the possibilities and how do you do it?
  
  
• The impact of technology on risk management and loss prevention
  
  
• The impact of process and procedures on loss. Are you encouraging staff to be dishonest?
  Led by: Adrian Beck, Reader in Criminology, University of Leicester and Author, The ECR Europe Shrinkage Survey
  
  
• Tackling organised crime in Europe – where should you focus your resources?
  

Participate in a practical, hands-on afternoon workshop: understand the impact of process on shrinkage in European retail & manufacturing

For both retailers and product manufacturers, process loss constitutes a massive part of their overall shrinkage. Retail respondents to the most recent ECR Europe Shrinkage Survey detailed that when considering only known losses, they perceived the main threat to be from process failures (54%). For manufacturers and supply chain executives, problems with process had an even greater impact. In stock distribution, nearly three-quarters of stock loss was thought to be caused by process failures (71%).

Here, a group of respected practitioners from the ECR Europe Shrinkage Group will guide you through a set of tasks that will enable you to drill down into exactly where your losses are taking place. They’ll then teach you how you can mobilise resources to stem the tide of shrinkage in your stores and distribution centres, increase product availability and sales, and ultimately put pure profit straight on your bottom line.

This is a hands-on practical workshop that will get right to the heart of your process challenges and failures that result in major losses of stock, sales and profits.

END OF CONFERENCE