VIEW THE AGENDA

Day 1 | Day 2

DAY ONE - Tuesday October 7th

Workshops - 2pm onwards, Tuesday 7th October
Each workshop runs for an hour and a half, and each is then repeated, so delegates have the opportunity to attend two workshops each
FIRST RUN OF WORKSHOPS: 2:30 - 4PM
COFFEE BREAK: 4PM - 4:30PM
SECOND RUN OF WORKSHOPS 4:30 - 6PM

TOWER 1:
How do thieves think? Understanding criminal decision making

Session led by Martin Gill, Perpetuity Research & Consulting

Drill down into the real reasons why shoplifters and staff steal, and ensure that your retail business has sufficient safeguards in place!
Get a detailed understanding of the six key criminal decision stages: choosing the store, approaching and entering the store, searching, stealing, getting out and selling the goods for cash. • At each stage Martin Gill will highlight opportunities, common weak spots and deterrents in retail stores that can make the difference between profit and loss
Videos of retail fraudsters being interviewed about their choices will aid an interactive discussion on what makes targets easy, the techniques thieves use to evade security and how retailers can cut retail criminals off at the source: find out what ‘resources’ offenders need and what skill sets help them get away with crime
Moving forward: how can better understanding the criminal mind really help retailers improve security?

TOWER 2:
Measuring the real value of investments in LP Technology

Session led by Adrian Beck, University of Leicester
Using the findings from the recent ECR study on how to effectively measure the value of investments in shrinkage technology, this highly interactive session will help retailers assess the methods that will and will not help them minimise their shrink:

Hear how your industry peers analyse their ROI in loss prevention
Benefit from an explanation of the terminology used; develop your understanding in order to know whether your initiatives show a sustainable improvement and compelling ROI
Find out what the key variables are when measuring performance. Hear why securing buyin from the wider business is key and what you need to do to ensure this
Get hands-on experience of developing a complete business case for justifying an investment

TOWER 3:
Plugging the gaps: minimising process losses in retail

Session led by Paul Chapman, University of Oxford, and Colin Peacock, Procter and Gamble
In all recent global research, senior security and loss prevention executives identify process failures as a major contributor to shrinkage. This session will give delegates an opportunity to ensure that they can minimise shrinkage in their supply chain and be certain that their processes are up to scratch.

Evening networking: Drinks reception and gala dinner
Drinks begin immediately after the workshops, followed by dinner (smart dress) and after-dinner speaker

Day 1 | Day 2

DAY TWO - Wednesday October 8th
MAIN TOWER SUITE:
PLENARY SESSIONS
09:00	Conference Organiser's welcome
09:05	Introduction and chairman's address
	Adrian Beck, Reader in Criminology, University of Leicester
09:15	Reality check: benchmarking your performance on shrinkage and emerging issues
	This highly interactive session will provide you with the opportunity to benchmark your LP strategy against your industry peers, and with the latest shrinkage studies. Following on from last year's highly rated session, Adrian and Walter will lead the audience through a series of questions and provide real-time analysis of the results as they are generated by the audience. The results and analysis of the session will be made available to delegates at the end of the conference. Session led by: Adrian Beck, Reader in Criminology, University of Leicester Walter Palmer, CEO, PCG Solutions
10:00	How to up your LP performance to match the 'best'
	In light of the benchmarking session results, hear the practicalities of how some of the best performing retail companies succeed at keeping shrinkage low in the face of ever-growing challenges Benefit from a clear step-by-step guide to successful shrinkage management Making use of interactive technology this session will also offer delegates the opportunity to benchmark their own businesses against the 10 steps to effective loss prevention Adrian Beck, Reader in Criminology, University of Leicester
10:30	COFFEE BREAK
11:00	Risky business! Getting to grips with emerging LP challenges in retail
	Hear how Best Buy takes an end-to-end approach to loss prevention and how it is structured as one part of a comprehensive risk strategy in the company Understand the benefits of the convergence of risk related disciplines in retail and find out how operational risk management can help your LP strategy to have a wider positive effect on your bottom line Learn how risk mitigation (both in its pro-active and reactive components) and risk aversion are encompassed in loss prevention programmes in retail Take away valuable lessons which will benefit your long term LP objectives Paul Stone, Vice President of Asset Protection, Best Buy
11:30	How LP & operations could (and should) work together to improve shrinkage figures
	Balance costs and workforce training to improve loss prevention: understand why getting consistency in workforce planning and staff training will reap mutual benefits Hear how Royal Ahold are exploring the paradox of current retail LP strategies in order to make sense of loss prevention in the context of retail operations overall How do retailers implement LP strategies on the sales floor? Find out why execution is essential and the potential impact on your profit and loss results John Fonteijn, Group Asset Protection, Royal Ahold
12:00	Getting your strategy right - loss prevention & playing the long game at B&Q
	Hear how B&Q are incorporating cross-functional working in their business to tackle the problem of internal fraud end-to-end - learn experiences from the 'pipeline' approach Get direct insight about the importance of focussing on the root causes of internal loss - learn why history repeats itself and how you can step in to prevent this happening in your retail facilities Discover how to make sure responsibility is filtered down through all levels of the business to generate real results Ian Carter, Head of Profit Protection, B&Q Matt Laycock, Head Office Stockloss Manager, B&Q
12:30	NETWORKING LUNCH
TOWER 1: TRACK ONE: Internal Theft & Fraud Chair - Joshua Bamfield
13:30	Panel Discussion: Get the right staff, and motivate them to protect your products and profits
	Take part in an interactive discussion that will give you cast iron tips on how to build an ethos of loss prevention in your company through continued training: Educating the workforce, whistleblowing and staff rewards for "shopping" dodgy colleagues - learn from retailers who have implemented these processes and done it well! Avoid the lawsuit culture; discover the importance of protocol in staff vetting, investigations and conviction in order to avoid having dishonest staff within your organisation Find out why it is crucial not to rely solely on technology and why continuing assessment of initiatives is key to making your strategy work Learn how to see involvement as the most effective protection against loss and take away valuable new ideas of how to engage staff effectively Aristotle Ginarte, Head of Loss Prevention and Security, Abercrombie & Fitch Sally Kee, Head of Partner and Asset Protection, Starbucks Ltd Mike Finch, Divisional Stockloss Manager, B&Q Richard Lawrance, Head of Audit and Loss Prevention, Monsoon
14:10	Instigating a real culture of LP in your company
	Understand the scale of the problem so you can concentrate your resources on the key areas in internal loss and staff fraud Once you have the right staff, keep them! Hear how the combination of improving staff loyalty and implementing rules based technology is key in the drive against both opportunist and organised staff theft Don't stand still! Learn why continually assessing the performance of your initiatives is vital to make your strategy work Understand why - and how - making a comprehensive case to other parts of the business will take your loss prevention to the next level Joshua Bamfield, Director, Centre for Retail Research (and author of The Global Retail Theft Barometer)
14:30	Keeping track of your products all the way through the supply chain
	Hear why moving from a security-orientated approach to an holistic business approach can aid the identification of leaks in the supply chain Understand the processes involved in getting a product safely and securely through your supply chain from factory floor to shelf - and where it can possibly go wrong Hear how Iceland are keeping a complete hold on their profit throughout the product lifecycle and apply their know-how to protect your bottom line profits and reduce waste Discover why it is key to identify the root cause rather than the symptom? Hear how internal auditing processes in Iceland allow them to stay in complete control of their loss by constantly measuring the DC pick accuracy Adrian Houghton, Head of Corporate Audit, Iceland
15:05	Engagement, engagement, engagement
	Who you need to inspire and empower in order to broaden the reach of your loss prevention strategy - using inclusion as protection from loss How to engage your team, from top executive level to shop floor staff, to minimise your theft and fraud and ensure staff feel part of your company Hear why it is imperative to rely on people power; why colleagues are crucial to making your strategy work and why close relationships with suppliers will reap mutual benefits Mike Finch, Divisional Stockloss Manager, B&Q
15:25	Chain reaction: using smart strategies to reduce distribution loss at ASDA
	Rob Beastall, Head of Distribution Loss Prevention , Asda
15:45	COFFEE BREAK
16:15	Paz takes advantage of business intelligence technology to drive LP excellence
	Paz Oil Company, the leading fuel and convenience retailer in Israel , is using BI technology to overcome its loss prevention and operational challenges and drive LP excellence. You will hear about the ways in which Paz utilizes the Profitect solution suite to analyze point of sale transactions and inventory shrinkage and to detect, understand and improve loss generating areas. You will also hear how the LP, IT and Operations teams collaborate in this project and about the actions they have been taking to drive Paz to LP excellence. Ofer Midginski, Retail Applications Manager, Paz Oil Eviatar Herling, Loss Prevention & Security Manager, Paz Oil
16:40	Where is your back-end loss coming from? Identifying shrinkage and its root causes
	Brief definitions and the latest research on opportunities for loss right down your supply chain Find out how big the supplier fraud problem is and what this means for your business Hear about new ways to assess risk and know where and when to accurately focus your valuable LP resources to combat internal and external process error head-on Understand the importance of separating intentional theft from unintentional error. and how to prevent both Learn the importance of stock accuracy and visibility across your processes and know when to identify if these are failing - gain critical situational awareness of how retail operations are carried out in your business Reducing the opportunity within the supply chain through the use of source tagging to ensure human interaction with the product in the supply chain is minimised Rob Beastall, Head of Distribution Loss Prevention , Asda WalterPalmer, CEO, PCGSolutions DebbieFisher, VPGlobalSourceTagging, TAGCompanyUS
17:10	Confronting thieves: safer staff interventions
	Policy and training to reduce assaults on staff and risks to customers, suspects and the business BillFox, Managing Director, Maybo ColinCulleton, Head of Risk and Loss Prevention, HMV
17:30	END OF CONFERENCE
TOWER 2: TRACK TWO: External Theft & Fraud Chair - Adrian Beck
13:30	Panel Discussion: Loss prevention in a multichannel world
	Our panel of experts discuss how payment and returns policies and processes need special attention in order to counter the new challenges faced in the multichannel retail environment. In this session you will hear about the risks of store theft; card not present fraud, ‘armchair fraud’ of stolen goods and the perils of identity theft. In addition to this, returns policies and procedures will be discussed, including how to ensure exception reporting flags up potential fraud. The correct deployment of EAS and CCTV will be discussed, including the need to ensure that staff are properly trained to minimise the opportunities available for ‘customers’ to take advantage. David Moyles, Head of Stock and Cash Audit, DSGi Juha Kiesi, Expansion and Security Manager, Lindex Mark Krom,CEO, TAG Company
14:05	Developing a global approach to loss prevention: challenges, solutions and bottom line benefits
	As thieves are getting more organised and international, the LP industry should surely do the same. This presentation focuses on the challenges of taking a global approach to security and provides valuable advice and solutions to aid your expansion into new markets Hear from global retailer Lindex about the benefits of localising your security concept, and what this will mean for your shrinkage figures worldwide Find out what skills you need to effectively manage your security business from Norway to Bangladesh Starting from the very beginning, explore the fight to get skilled and committed staff on board - learn how to filter your commitment to the cause right down to store level . Get specific examples on what works, what fails and why in global retail security Juha Kiesi, Expansion and Security Manager, Lindex
14.35	Case study from Cap Index
	Steve Longo, Vice President - Business Development, Cap Index
15:00	Stretching your LP capability from 'blue flashing light' to process control - incorporating security in a comprehensive LP programme
	Hear how success comes via improved stakeholder involvement when processes are being designed and revised Learn why it is imperative to have a pro-active approach to LP & security - trying to get things right rather than reacting when things go wrong! Understand why this is especially important in a global retail empire such as DSGi, and why it is crucial for regional processes to migrate to a 'One Group' way of working See how DSGi's risk mappers are leading the debate and delivering solutions to stock loss, cash loss and crime risks within the loss prevention team Representative TBC, DSGi
15:20	Keep an eye on the supply. Implementing the right procedures and policies and working with suppliers to significantly reduce your loss
	Discover why understanding your business risks and working effectively with suppliers can deliver an LP solution that is right for your business Hear how the Co-operative Group are finding new ways of ensuring that the systems they're implementing are delivering organisation-wide benefits throughout their entire retail business What methodologies can you use to get suppliers to advance your LP strategy? Get top tips here How to ensure your loss prevention approach is never static and generates innovation in your LP functions Richard Quinn, Regional Loss Prevention Manager, The Co-operative Group
15:45	COFFEE BREAK
16:15	Organised Retail Crime
	Don Willis, Regional Director - Global Asset Protection and Security, WalMart
16:40	Organised Retail Crime in the United States
	Paul will outline and describe the organized retail crime (ORC) epidemic in the United States and its link to international crime in order to help European retailers understand this growing problem Understand the business cost of ORC and learn how 10's of billions of dollars of loss can be prevented Hear about the links to violent gangs, mafia and terrorism and international crime rings that cracking down on ORC will have a great impact on Consider the serious public health concerns of ignoring ORC Evaluate the various steps retailers are taking to combat ORC, investigative measures, legislative moves and public relations Paul Jones, Vice-President Asset Protection, RILA
17:05	Thinking outside the box: new strategies to build LP into your supply chain structure
	Understand how - and why - working outside your traditional LP domain when you're focusing on the supply chain can deliver real results Hear about workable steps that you can take such as putting in place a business architecture that makes LP relevant across retail functions and among suppliers Successfully raise awareness of your LP mandate throughout your retail business to ensure maximum control and compliance Discover how to use data that brings loss into clear view throughout the supply chain and delivers real results on your bottom line Paul Chapman, Fellow, Said Business School, University of Oxford
17:30	END OF CONFERENCE
End of Day Two

Day 1 | Day 2

Media Partners:

event overview | eyeforretail | contact us