DAY ONE - Tuesday October 7th |
Workshops - 2pm onwards, Tuesday 7th October
Each workshop runs for an hour and a half, and each is then repeated, so delegates have the opportunity to attend two workshops each
FIRST RUN OF WORKSHOPS: 2:30 - 4PM
COFFEE BREAK: 4PM - 4:30PM
SECOND RUN OF WORKSHOPS 4:30 - 6PM |
TOWER 1:
How do thieves think? Understanding criminal decision making |
Session led by Martin Gill, Perpetuity Research & Consulting
- Drill down into the real reasons why shoplifters and staff steal, and ensure that your retail business has sufficient safeguards in place!
- Get a detailed understanding of the six key criminal decision stages: choosing the store, approaching and entering the store, searching, stealing, getting out and selling the goods for cash. • At each stage Martin Gill will highlight opportunities, common weak spots and deterrents in retail stores that can make the difference between profit and loss
- Videos of retail fraudsters being interviewed about their choices will aid an interactive discussion on what makes targets easy, the techniques thieves use to evade security and how retailers can cut retail criminals off at the source: find out what ‘resources’ offenders need and what skill sets help them get away with crime
- Moving forward: how can better understanding the criminal mind really help retailers improve security?
|
TOWER 2:
Measuring the real value of investments in LP Technology |
Session led by Adrian Beck, University of Leicester
Using the findings from the recent ECR study on how to effectively measure the value of investments in shrinkage technology, this highly interactive session will help retailers assess the methods that will and will not help them minimise their shrink:
- Hear how your industry peers analyse their ROI in loss prevention
- Benefit from an explanation of the terminology used; develop your understanding in order to know whether your initiatives show a sustainable improvement and compelling ROI
- Find out what the key variables are when measuring performance. Hear why securing buyin from the wider business is key and what you need to do to ensure this
- Get hands-on experience of developing a complete business case for justifying an investment
|
TOWER 3:
Plugging the gaps: minimising process losses in retail |
Session led by Paul Chapman, University of Oxford, and Colin Peacock, Procter and Gamble
In all recent global research, senior security and loss prevention executives identify process failures as a major contributor to shrinkage. This session will give delegates an opportunity to ensure that they can minimise shrinkage in their supply chain and be certain that their processes are up to scratch. |
Evening networking: Drinks reception and gala dinner
Drinks begin immediately after the workshops, followed by dinner (smart dress) and after-dinner speaker |
DAY
TWO - Wednesday October 8th |
MAIN TOWER SUITE: |
PLENARY SESSIONS |
09:00 |
Conference Organiser's welcome |
09:05 |
Introduction and chairman's address |
|
Adrian Beck, Reader in Criminology, University of Leicester |
09:15 |
Reality check: benchmarking your performance on shrinkage and emerging issues |
|
This highly interactive session will provide you with the opportunity to benchmark your LP strategy against your industry peers, and with the latest shrinkage studies. Following on from last year's highly rated session, Adrian and Walter will lead the audience through a series of questions and provide real-time analysis of the results as they are generated by the audience. The results and analysis of the session will be made available to delegates at the end of the conference.
Session led by: Adrian Beck, Reader in Criminology, University of Leicester
Walter Palmer, CEO, PCG Solutions |
10:00 |
How to up your LP performance to match the 'best' |
|
- In light of the benchmarking session results, hear the practicalities of how some of the best performing retail companies succeed at keeping shrinkage low in the face of ever-growing challenges
- Benefit from a clear step-by-step guide to successful shrinkage management
- Making use of interactive technology this session will also offer delegates the opportunity to benchmark their own businesses against the 10 steps to effective loss prevention
Adrian Beck, Reader in Criminology, University of Leicester |
10:30 |
COFFEE BREAK |
11:00 |
Risky business! Getting to grips with emerging LP challenges in retail |
|
- Hear how Best Buy takes an end-to-end approach to loss prevention and how it is structured as one part of a comprehensive risk strategy in the company
- Understand the benefits of the convergence of risk related disciplines in retail and find out how operational risk management can help your LP strategy to have a wider positive effect on your bottom line
- Learn how risk mitigation (both in its pro-active and reactive components) and risk aversion are encompassed in loss prevention programmes in retail
- Take away valuable lessons which will benefit your long term LP objectives
Paul Stone, Vice President of Asset Protection, Best Buy |
11:30 |
How LP & operations could (and should) work together to improve shrinkage figures |
|
- Balance costs and workforce training to improve loss prevention: understand why getting consistency in workforce planning and staff training will reap mutual benefits
- Hear how Royal Ahold are exploring the paradox of current retail LP strategies in order to make sense of loss prevention in the context of retail operations overall
- How do retailers implement LP strategies on the sales floor? Find out why execution is essential and the potential impact on your profit and loss results
John Fonteijn, Group Asset Protection, Royal Ahold |
12:00 |
Getting your strategy right - loss prevention & playing the long game at B&Q |
|
- Hear how B&Q are incorporating cross-functional working in their business to tackle the problem of internal fraud end-to-end - learn experiences from the 'pipeline' approach
- Get direct insight about the importance of focussing on the root causes of internal loss - learn why history repeats itself and how you can step in to prevent this happening in your retail facilities
- Discover how to make sure responsibility is filtered down through all levels of the business to generate real results
Ian Carter, Head of Profit Protection, B&Q
Matt Laycock, Head Office Stockloss Manager, B&Q |
| 12:30 |
NETWORKING
LUNCH |
TOWER 1:
TRACK
ONE: Internal Theft & Fraud
Chair
- Joshua Bamfield |
| 13:30 |
Panel
Discussion: Get the right staff, and motivate them to
protect your products and profits |
| |
Take part in an interactive discussion that will give
you cast iron tips on how to build an ethos of loss
prevention in your company through continued training:
- Educating the workforce, whistleblowing and staff
rewards for "shopping" dodgy colleagues - learn from
retailers who have implemented these processes and
done it well!
- Avoid the lawsuit culture; discover the importance
of protocol in staff vetting, investigations and conviction
in order to avoid having dishonest staff within your
organisation
- Find out why it is crucial not to rely solely on
technology and why continuing assessment of initiatives
is key to making your strategy work
- Learn how to see involvement as the most effective
protection against loss and take away valuable new
ideas of how to engage staff effectively
Aristotle
Ginarte, Head of Loss Prevention and
Security, Abercrombie & Fitch
Sally
Kee, Head of Partner and Asset Protection,
Starbucks Ltd
Mike
Finch, Divisional Stockloss Manager, B&Q
Richard
Lawrance, Head of Audit and Loss Prevention,
Monsoon |
| 14:10 |
Instigating
a real culture of LP in your company |
| |
- Understand the scale of the problem so you can
concentrate your resources on the key areas in internal
loss and staff fraud
- Once you have the right staff, keep them! Hear how
the combination of improving staff loyalty and implementing
rules based technology is key in the drive against
both opportunist and organised staff theft
- Don't stand still! Learn why continually assessing
the performance of your initiatives is vital to make
your strategy work
- Understand why - and how - making a comprehensive
case to other parts of the business will take your
loss prevention to the next level
Joshua Bamfield, Director,
Centre for Retail Research (and author of
The Global Retail Theft Barometer) |
| 14:30 |
Keeping track of your products all the way through the supply chain |
| |
- Hear why moving from a security-orientated approach to an holistic business approach can aid the identification of leaks in the supply chain
- Understand the processes involved in getting a product safely and securely through your supply chain from factory floor to shelf - and where it can possibly go wrong
- Hear how Iceland are keeping a complete hold on their profit throughout the product lifecycle and apply their know-how to protect your bottom line profits and reduce waste
- Discover why it is key to identify the root cause rather than the symptom? Hear how internal auditing processes in Iceland allow them to stay in complete control of their loss by constantly measuring the DC pick accuracy
Adrian Houghton, Head of Corporate Audit, Iceland |
| 15:05 |
Engagement,
engagement, engagement |
| |
- Who you need to inspire and empower in order to
broaden the reach of your loss prevention strategy
- using inclusion as protection from loss
- How to engage your team, from top executive level
to shop floor staff, to minimise your theft and fraud
and ensure staff feel part of your company
- Hear why it is imperative to rely on people power;
why colleagues are crucial to making your strategy
work and why close relationships with suppliers will
reap mutual benefits
Mike
Finch, Divisional Stockloss Manager, B&Q |
| 15:25 |
Chain reaction: using smart strategies to reduce distribution loss at ASDA |
| |
Rob Beastall, Head of Distribution Loss Prevention , Asda |
| 15:45 |
COFFEE
BREAK |
| 16:15 |
Paz
takes advantage of business intelligence technology
to drive LP excellence |
| |
Paz
Oil Company, the leading fuel and convenience retailer
in Israel , is using BI technology to overcome its loss
prevention and operational challenges and drive LP excellence.
You will hear about the ways in which Paz utilizes the
Profitect solution suite to analyze point of sale transactions
and inventory shrinkage and to detect, understand and
improve loss generating areas. You will also hear how
the LP, IT and Operations teams collaborate in this
project and about the actions they have been taking
to drive Paz to LP excellence.
Ofer
Midginski, Retail Applications Manager,
Paz Oil
Eviatar Herling, Loss Prevention
& Security Manager, Paz Oil |
| 16:40 |
Where is your back-end loss coming from? Identifying shrinkage and its root causes |
| |
- Brief definitions and the latest research on opportunities for loss right down your supply chain
- Find out how big the supplier fraud problem is and what this means for your business
- Hear about new ways to assess risk and know where and when to accurately focus your valuable LP resources to combat internal and external process error head-on
- Understand the importance of separating intentional theft from unintentional error. and how to prevent both
- Learn the importance of stock accuracy and visibility across your processes and know when to identify if these are failing - gain critical situational awareness of how retail operations are carried out in your business
- Reducing the opportunity within the supply chain through the use of source tagging to ensure human interaction with the product in the supply chain is minimised
Rob Beastall, Head of Distribution Loss Prevention , Asda
WalterPalmer, CEO, PCGSolutions
DebbieFisher, VPGlobalSourceTagging, TAGCompanyUS |
| 17:10 |
Confronting thieves: safer staff interventions |
| |
- Policy and training to reduce assaults on staff and risks to customers, suspects and the business
BillFox, Managing Director, Maybo
ColinCulleton, Head of Risk and Loss Prevention, HMV |
| 17:30 |
END
OF CONFERENCE |
TOWER 2:
TRACK
TWO: External Theft & Fraud
Chair
- Adrian Beck |
| 13:30 |
Panel
Discussion: Loss prevention in a multichannel world |
| |
Our panel of experts discuss how payment and returns policies and processes need special attention in order to counter the new challenges faced in the multichannel retail environment. In this session you will hear about the risks of store theft; card not present fraud, ‘armchair fraud’ of stolen goods and the perils of identity theft. In addition to this, returns policies and procedures will be discussed, including how to ensure exception reporting flags up potential fraud. The correct deployment of EAS and CCTV will be discussed, including the need to ensure that staff are properly trained to minimise the opportunities available for ‘customers’ to take advantage.
David
Moyles, Head of Stock and Cash Audit, DSGi
Juha
Kiesi, Expansion and Security Manager,
Lindex
Mark
Krom,CEO, TAG Company |
| 14:05 |
Developing
a global approach to loss prevention: challenges, solutions
and bottom line benefits |
| |
As thieves are getting more organised and international,
the LP industry should surely do the same. This presentation
focuses on the challenges of taking a global approach
to security and provides valuable advice and solutions
to aid your expansion into new markets
- Hear from global retailer Lindex about the benefits
of localising your security concept, and what this
will mean for your shrinkage figures worldwide
- Find out what skills you need to effectively manage
your security business from Norway to Bangladesh
- Starting from the very beginning, explore the fight
to get skilled and committed staff on board - learn
how to filter your commitment to the cause right down
to store level . Get specific examples on what works,
what fails and why in global retail security
Juha Kiesi, Expansion
and Security Manager, Lindex |
| 14.35 |
Case
study from Cap Index |
| |
Steve
Longo, Vice
President - Business Development, Cap Index |
| 15:00 |
Stretching
your LP capability from 'blue flashing light' to process
control - incorporating security in a comprehensive
LP programme |
| |
- Hear how success comes via improved stakeholder
involvement when processes are being designed and
revised
- Learn why it is imperative to have a pro-active
approach to LP & security - trying to get things
right rather than reacting when things go wrong!
- Understand why this is especially important in a
global retail empire such as DSGi, and why it is crucial
for regional processes to migrate to a 'One Group'
way of working
- See how DSGi's risk mappers are leading the debate
and delivering solutions to stock loss, cash loss
and crime risks within the loss prevention team
Representative TBC, DSGi |
| 15:20 |
Keep an eye on the supply. Implementing the right procedures and policies and working with suppliers to significantly reduce your loss |
| |
- Discover why understanding your business risks and working effectively with suppliers can deliver an LP solution that is right for your business
- Hear how the Co-operative Group are finding new ways of ensuring that the systems they're implementing are delivering organisation-wide benefits throughout their entire retail business
- What methodologies can you use to get suppliers to advance your LP strategy? Get top tips here
- How to ensure your loss prevention approach is never static and generates innovation in your LP functions
Richard Quinn, Regional Loss Prevention Manager, The Co-operative Group |
| 15:45 |
COFFEE
BREAK |
| 16:15 |
Organised
Retail Crime |
| |
Don
Willis, Regional Director - Global Asset
Protection and Security, WalMart |
| 16:40 |
Organised
Retail Crime in the United States |
| |
Paul
will outline and describe the organized retail crime
(ORC) epidemic in the United States and its link
to international crime in order to help European retailers
understand this growing problem
- Understand the business cost of ORC and learn how
10's of billions of dollars of loss can be prevented
- Hear about the links to violent gangs, mafia and
terrorism and international crime rings that cracking
down on ORC will have a great impact on
- Consider the serious public health concerns of ignoring
ORC
- Evaluate the various steps retailers are taking
to combat ORC, investigative measures, legislative
moves and public relations
Paul Jones,
Vice-President Asset Protection, RILA |
| 17:05 |
Thinking outside the box: new strategies to build LP into your supply chain structure |
| |
- Understand how - and why - working outside your traditional LP domain when you're focusing on the supply chain can deliver real results
- Hear about workable steps that you can take such as putting in place a business architecture that makes LP relevant across retail functions and among suppliers
- Successfully raise awareness of your LP mandate throughout your retail business to ensure maximum control and compliance
- Discover how to use data that brings loss into clear view throughout the supply chain and delivers real results on your bottom line
Paul Chapman, Fellow, Said Business School, University of Oxford |
| 17:30 |
END
OF CONFERENCE |
End
of Day Two |
