PRE-CONFERENCE WORKSHOPS

On the evening of Monday 8th October, we have some 60 minute workshops running which get to the heart of specific challenges in loss prevention management. Run by world-renowned experts in their fields, places are strictly limited and these workshops are only open to retailers who sign up for Gold Conference Passes.

The sessions will start at 4.30pm and will run through until 8pm.

Click here for details of what's included in a Gold Conference Pass and to reserve your place at the conference.

NB: Only retailers with Gold Conference Passes will be able to attend all of the sessions below.

-------------------------------------------------------------------------------------------------

GETTING SENIOR EXECUTIVES & THE BOARD ONSIDE IN THE FIGHT AGAINST LOSS

What do the board need to hear to take loss prevention seriously? This workshop will give you tips on how to promote a true business case and secure continuing investment even in the face of changing priorities across your business

• The role of senior management in tackling shrinkage: Who's best placed to integrate loss prevention management across the retail business? Who should you be approaching to get buy-in?
• Hear how to secure budget: Get a framework for presenting your plans, proposals and project in a way that greatly increases your odds for approval
• Leave the session with a specific examples and tactics to organize and format your ideas for best effect

Walter Palmer, CEO , PCG Solutions

------------------------------------------------------------------------------------------------- 

PREVENTING LOSS - BUILDING THE CASE FOR DATA MINING

This workshop will focus on identifying specific areas where investment in data mining can achieve significant ROI.

4 key sources of loss will be examined:

• Fraud – reducing intentional malpractice by staff, customers or collusion between the two
• Error – preventing unintentional loss

• Non compliance - where actual behaviour does not conform to policy or best practice
• Policy Issues – ensuring policies aren't contributing to fraud, error and non-compliance

This workshop will identify key areas for attention and quantify the savings and benefits available from tackling each source of loss as the basis for building a viable business case for investment.

Phil Payne, Head of Professional Services , IntelliQ

John Godman, Marketing, IntelliQ

-------------------------------------------------------------------------------------------------  

NON-CONFRONTATIONAL INTERVIEWING TECHNIQUES

Wicklander, Zulawski & Associates are world renowned specialists in the development and practical application of non-confrontational interviewing techniques. In this workshop expert investigators will walk you through specific steps on how to obtain a confession without confrontation from staff or others that you suspect of fraud against your company or theft from your facilities.

In addition, Syed Raza, from Polo Ralph Lauren will give a direct retailer perspective on how this form of interviewing yields real results and saves time and money as well as countering many of the difficulties associated with more traditional interviewing procedures. You'll benefit from a wealth of examples and practical know-how that you can apply to your own investigations and will see videos of actual cases that will really bring the techniques to life.

In this workshop you'll learn:

• Why people lie … and why knowing this gives you a huge advantage in any investigations
• How using the WZ Method Non-Confrontation Approach makes the interview more credible in the eyes of the suspect … and why this is vital to the entire process
• Why giving suspects an opportunity to rationalize their reasons for offending deflects the pressure and makes it easier for them to own up
• How to spot behaviour patterns at specific points in the interview and how you can adapt further questioning as a result

Brett Ward, Director - Private Division / Consultant / Instructor, Wicklander, Zulawski & Associates

Syed Raza, Director of Loss Prevention, Europe & Asia, Polo Ralph Lauren
------------------------------------------------------------------------------------------------- 

GO FOR GOLD! Only retailers with Gold Conference Passes will be able to attend all of the sessions listed here.

Click here for details of what's included in a Gold Conference Pass and to reserve your place at the conference.