CONFERENCE DAY 1: OCTOBER 9th, 2007

Conference Opening & Chairman’s Address

Adrian Beck, Reader in Criminology, University of Leicester

Interactive session: Benchmark your performance on shrinkage and emerging issues

In this new session for 2007, retailers will be provided with their own voting pad which will be linked to a central system to give instant results to a set of crucial questions. Find out:

• How are you doing with shrinkage? And how are your competitors doing?
• How does the retail industry define the problem?
• How is loss prevention prioritized across the enterprise in the main?
• What issues are emerging? Where should you be focusing resources going forward?

Session led by:

Adrian Beck, Reader in Criminology, University of Leicester
Walter Palmer, Contributing Editor, LossPrevention Magazine

Got an area that you want to benchmark, or a question you want answers on? Go to the conference website at www.eyeforretail.com/lp07, click on Q&A and your question could make it into this session!

GLOBAL RETAIL CASE STUDIES

Improving LP ROI and strategy execution through better data management and analysis

Mike Lamb, Vice President of Asset Protection, The Home Depot

Why a clear focus on people and procedures is making shrinkage count at ICA

• Discover why – and how - implementing new training procedures is dramatically improving loss prevention at ICA
• Hear why creating a checklist culture and giving people across the business defined responsibility for shrink works
• Learn how a new mark down initiative is paying off at ICA Norway and what lessons you can learn to clear excess inventory
• Become hot headed! Hear why a focusing on hot stores and hot products is really working to beat shrink at ICA

Marielle Johanzon, Director Group Security, ICA AB
Lars Boye Halvorsen, LP & Security Manager, ICA Norway

The Warehouse, New Zealand: thinking outside the box on loss prevention

• Find out why The Warehouse saw the need to drive innovation in its loss prevention strategy and how it set its plans for change in place
• Spotlight on the project that has run over the last two years that has led to dramatically reduced loss and increased recoveries
• Hear how the company drew together a cross functionally skilled team of internal and external resources to work on the project and how stipends and incentives guaranteed its success
• Get valuable insight into The Warehouse’s focus on improving supply chain and logistics procedures and what’s really working in controlling loss

Deepak Selvaratnam, Compliance – Commercial loss Manager

The Warehouse Limited

How expansion into new European markets is presenting new security challenges for Lindex

• Get the latest information on how Lindex is opening up in Lithuania and Czech Republic in 2007 and how the company is preparing its security strategy for this expansion
• Hear what Lindex has learnt from the work it’s been doing in Estonia and Latvia that is helping to guide its action plan going forward
• Gain an understanding of the impact of different national regulations on the company’s approach to security in new markets
• Building the right foundation – why hiring the right staff is vital to success in keeping your stock loss low in unfamiliar territory
• Find out why establishing clear procedures and training for loss prevention is crucial to maintaining security and minimizing loss when you open up in new countries

Juha Kiesi, Expansion & Security Manager, Lindex

THE CHANGING FACE OF LOSS PREVENTION IN THE
CHANGING FACE OF RETAIL
Presentations and Panel Discussion

The changing role of loss prevention ... and how getting operational credibility really helps to get the job done

• Get the inside track on a day in the life of a senior LP professional at Boots
• Defeat the threat of complacency: the importance of sustaining visible initiatives to keep losses low
• Learn why engaging your organization at all levels is key and find out how to do it best
• Hear how to make your store visits as effective as possible in reducing shrink – what works, and why?
• Gaining personal, professional and operational credibility – get tips on how to handle yourself for success in achieving your aims

Risk and Resilience in Retail

• Gain an insight into the evolution of business protection & continuity strategy in the John Lewis Partnership
• Understand the benefits of the convergence of risk related disciplines
• Find out how operational risk management can help increase profit and optimise loss

Peter Kaye, Head of Business Protection & Continuity

John Lewis Partnership

Loss prevention certification: building talent for the future

Hear the latest updates on the US certification initiative sponsored by The Loss Prevention Foundation.  The session will present an overview of the structure, process, and benefits of the programme focusing on LPQualified and LPCertified content categories.  Hear how this programme can assist in enhancing professionalism, creating a common language for the discipline and driving more people to the loss prevention profession. 

Jim Lee, Executive Editor, LossPrevention Magazine and member of The Loss Prevention Foundation

Learn how retailers are collaborating to deliver effective shrink management across the industry

• Discover why collaboration yields real results for retailers willing to work together on common issues and challenges
• Hear the latest on the work of the UK based Fashion Forum. Get examples of specific successes over the past year
• Get an understanding of the emerging challenges for the sector in the next 12 months: can working together to combat these really pay?

Laurence King, Managing Director, The ORIS Group

Choking the demand for stolen goods through eBay

One member of the Fashion Forum, Richard Lawrance of Monsoon talks about one issue facing retailers; the growth is so-called 'armchair fraud' - the use of the internet to deal in stolen goods. Where once thieves ran the gauntlet of police and trading standards officers at car boot sales and at markets, they can now do it anonymously on line. Richard asks the question 'whose policing the ether?' And how are Monsoon working with peer companies to reduce the threat of stolen products being sold online? 

Richard Lawrance, Loss Prevention Manager, Monsoon

eBay's response to retailers' concerns about fraudulent online trading of stolen products

• Understand the global challenges facing eBay and the whole retail community in keeping a check on fraudulent sales
• Learn why trust is integral to the eBay model and the company's trust and safety mission & objective
• Discover simple ways to use the eBay site to aid investigations
• Hear how eBay works with law enforcement to curb illicit trading on the site

John Needham, Law Enforcement & Investigations, eBay UK

TACKLING LOSS BEHIND THE COUNTER
Presentations and Panel Discussion

Session moderator:
Phil Payne, Head of Professional Services, IntelliQ

How Abercrombie have re-aligned their LP department to deal with unique internal loss challenges

• Get a frank breakdown of the contribution of internal loss to total shrinkage at Abercrombie
• Understand the importance of aligning field structure to properly manage significant internal cases
• Find out why the new departmental set-up has significantly impacting case identification and time in resolution
• Why preventing internal loss demands carefully planned awareness campaigns and initiatives. Learn from real-life examples that really work!
• Exclusive insight in to the Abercrombie go forward plan on managing internals

Aristotle Ginarte, Director, Loss Prevention, Abercrombie & Fitch

Making the invisible visible at Lloydspharmacy!

Insight into the A.I.M.S. initiative

• Providing effective Access to information: why getting beyond one dimensional reports, linking multiple sources and scheduling and automation should all be core parts of your LP focus and analysis
• Interpreting data: hear how to identify systematic fraud and analyse exactly what you're looking for
• Make effective use of information: improve LP productivity and find out how data analysis can give you so much more in terms of operations, commercial, clinical governance and finance & audit
• Score and measure results: understand your ROI in terms of prevented losses, impact on sales revenues and improving gross margin

Alan Ledbrook, National Loss Prevention Manager, Lloydspharmacy

How Jaegar is reducing its losses by implementing an effective, robust and sustainable LP Training & Awareness programme

Steve Hearn, Head of Safety and Security, Jaegar

Staying one step ahead. What REWE Group is doing to tackle internal fraud and theft in Germany

• Learn which types of white collar crime are prevalent in Germany and understand which areas have emerged most rapidly over the last three years
• New developments that are leading to increased risk of internal loss. Find out where REWE Group is focusing its resources going forward to tackle these
• What are the strongest influencing factors? How can a retail environment encourage or discourage employee dishonesty?
• Get case study examples of practical experiences at REWE Group. Discover what's working in detection and loss prevention in the company

Waldemar Baier, Head of Corporate Audit, REWE Group

Global Background Screening Best Practices & Retail Case Study

John Selevitch, Vice President, Loss Prevention, Limited Brands

Jim MacKenzie, Vice President Strategic Sales, ChoicePoint

Joe Metro, National Account Executive, ChoicePoint

Additional panellists include:

Jerry Carter, Head of Retail Support, House of Fraser

END OF DAY ONE – NETWORKING DRINKS

CONFERENCE DAY 2: OCTOBER 10th, 2007

ROUNDTABLE DISCUSSIONS

WHAT ARE ROUNDTABLES?

A selection of small, topic focused interactive discussions – each compromising between 10 and 20 participants. Through active discussion rather than passive listening, you will be able to benchmark your own ideas and strategies against those of your competitors.

ROUNDTABLE TOPICS INCLUDE:

• Embedding LP in your organisation - how to build a culture of loss prevention
• Securing ROI - getting good returns from your technological and strategic investments
• Arrest and detention - how far should retailers go in terms of policy and training for security staff in dealing with conflict?
• Creating store management responsibility for loss prevention
• Data mining - tackling loss and getting the payback
• Why LP training matters and how to do it best
• Successful product protection in store
• Good loss prevention on a budget
• Tackling organised crime in Europe and beyond
• Pre-employment screening - what's best practice?
• Global expansion and loss prevention
• Reducing the sale of stolen goods online

Reduce Loss, Improve Sales. Real lessons from current projects

• Brand new case study examples from the USA on the links between in-store product protection and sales performance in major retail chains
• Understand how different protective measures affect consumer behaviour; what are the best ways to balance availability and security for your high value products?
• Help or hindrance? Hear specific examples of how dealing with varying types of locks impact on staff productivity and customer service

Dr. Read Hayes, Director, Loss Prevention Research Council

BEATING LOSS IN FRONT OF THE COUNTER
Presentations and Panel Discussion

The Changing of the Guard. Why the commercial guarding sector is in danger of eroding and what the future holds for retail security

• What impact are UK government policies having on the commercial guarding sector? Understand the potentially dramatic effects on your store security
• In-house or outsourced guarding? Get a frank assessment of the costs and benefits of each and hear why you might not even have an option soon
• Discover why SIA licensing has been no ‘cure all solution’ and hear how Focus DIY has to fight to get the most out of its guarding suppliers
• What are your other options in securing your stores and products? Get the inside track on where else the company is prioritizing its budgets

Ian Paton, Head of Security, Focus DIY

Why building a good EAS platform should be an integral part of a successful European retail business

• Lessons learned from extensive experience of EAS rollouts at House of Fraser and Disney
• Hear why securing buy-in from the wider business is key. What do you need to do to ensure this?
• Learn why inbound activations are becoming more of a problem on the high street. What should tagging providers be doing to address this?
• What’s the payback? Get cast iron figures on the positive effect tagging can have on your shrink
• It’s not just about LP. Understand why tagging can help to transform data collection and overall business performance in your organisation

Lee Gamble, European Loss Prevention Manager, Disney Stores

Additional panellists include:

Colin Culleton, Head of Risk & Loss Prevention, HMV UK & Ireland
Phil Doyle , Managing Director, The TAG Company

TECHNOLOGY IN ACTION:
WHERE ARE YOUR BEST CHANCES OF SECURING REAL ROI?
Presentations and Panel Discussion

How technology can really help retailers reduce shrinkage

Dr Andy Jones, Chief Research Professional
BT Security Research Centre

Retail Security: from loss Prevention to intelligence and integration

Robin Pendergraft, Profit Enhancement Manager, Food Lion LLC

Video analytics: gathering business intelligence for effective

loss prevention

Darren Nicholson, Director, Retail Solutions , ObjectVideo, Inc.

FIXING THE LINKS: HOW TO CONQUER LOSS IN

YOUR SUPPLY CHAIN
Presentations and Panel Discussion Session

Session moderator:
Barry Vincent, Former Director of Group Security at Tesco

How Office Depot is securing its international supply chain to minimize loss and improve customer satisfaction

• Understand the LP and security product distribution challenges faced in a business led by catalogue and internet sales outside of the US
• Get practical examples of how Office Depot is working with its business customers to highlight issues in delivery and prevent losses across the distribution chain
• Know what’s where, and when! Learn the importance of constant tracking and data analysis on minimizing loss in your supply chain
• Discover the true impact of using 3PLs on shrinkage. Find out what you need to watch out for and what Office Depot is doing to reduce loss in this area
• Hear why different markets require very different LP management: get insight on the complex shrink challenges with delivering goods on a global scale

Robert Rice, Director, Loss Prevention International, Office Depot

Managing returns to reduce loss up the supply chain at Empire Direct

• Identify how your delivery and returns policies and processes need to change to counter the increased shrinkage and fraud risks associated with multi-channel retailing
• Get unique statistics and data on the effectiveness of home fulfilment, on time delivery and accuracy of billing – what’s the impact on customer service and your delivery costs?
• Learn how detailed analytics on home fulfulment losses can be used to manage high risk products, routes and delivery locations, and really reduce fraud in both outbound and returns movements

Alex Reeves, Senior Manager – Retail, Ernst & Young
Amarjit Singh, Supply Chain Director, Empire Direct

Where next? Vital areas you need to focus on to beat shrink and protect your profits

2007 ROI Survey results and conference summary and takeaways – what have we learned and where can the biggest impacts be made in preventing retail loss in the next 12 months?

Adrian Beck, Reader in Criminology, University of Leicester

CONFERENCE ENDS