CONFERENCE DAY 1: OCTOBER 3rd, 2006

Conference Opening & Chairman’s Address

Adrian Beck, Reader in Criminology, University of Leicester

Keynote Panel Debate: What the Board really want from your loss prevention programmes

• What do your CEO and FD need to hear to take loss prevention seriously? Tips on how to promote a true business case and demonstrate real ROI
• Developing an holistic approach: Learn how strategies to combat shrink should be designed to fit into wider business systems for best effect
• The role of senior management in loss prevention: Who’s best placed to integrate shrink management across the retail business?

Annie Guerard, Finance Director, Diesel

Peter Hartley, Former Finance Director, Blacks Leisure
Dr. Read Hayes, Director, Loss Prevention Research Council

Panel Moderator: Richard Young, Consulting Editor, Real Finance

Retail Case Study: Why integration and consistency are vital to reducing shrink

• Understand the importance of seeing loss prevention as a core business function and the positive impact this will have on your profits
• Prioritise the right areas in your strategy from the start: Learn how to keep your products protected and where you can make the biggest wins
• How to engage buyers, operations and design teams on the benefits of loss prevention: Hear what makes them sit up and listen
• It’s all about the implementation: Why defining your strategy is the easy part, but executing it can be the biggest challenge. Top tips on how to ensure smooth delivery across your retail operations

Allison Taylor, European Loss Prevention & Security Director, DSG International

Coffee & Networking

Retail Case Study: Tagging at Woolworths – What’s working and why?

• Get insight on the role of EAS in an integrated risk strategy: Find out how it best fits in with your other loss prevention applications
• Hear the latest on EAS and wireless data collection – what’s the real value to Woolworths?
• Maintaining the effectiveness of EAS – how keeping a close eye on technology systems and being ready to adapt really pays for Woolworths

Matt Jackson, Head of Retail Operations, Woolworths

Presentations and Panel Debate: It’s the People, Stupid! Why taking account of your staff and training cannot be underestimated in the fight against shrink

• Identify the key methods of employee theft and fraud and get to grips with the areas you need to concentrate on to make a real difference
• Hear from B&Q about how to secure wider buy-in from all departments and personnel for your loss prevention initiatives
• Understand the impact of good training programmes on loss reduction. What works and where can you make the biggest gains?
• Get staff involved in your strategy. Hear how working with your employees and giving them some ownership can really pay off!
• Discover why being proactive in prevention will bring huge benefits to your shrink rate – get insight from Metro on how employee focused loss prevention is rapidly evolving in the Netherlands

Dennis Klein, VP, Loss Prevention, Abercrombie & Fitch
Ap Boom, Head of Security, Metro Cash & Carry, The Netherlands
Ian Carter, Head of Profit Protection, B&Q
Walter E. Palmer, CEO/President, PCG Solutions

Networking Lunch & Exhibition

Retail Case Study: Fixing the links: Supply Chain and Distribution Security at Tesco

• What are the big areas of risk in the distribution network? Find out how Tesco is managing them
• Case study in Tesco Distribution - Why do people steal? What can we do about it?
• Is spending on physical security money well spent, or should you invest in your people? Real examples of what's worked for Tesco

Barry Vincent, Group Security Manager, Tesco

Retail Case Study: How Argos uses technology for proactive loss prevention

• Getting the most out of your LP technology  - making the shift from a reactive to a proactive approach with good quality MIS
• How new technological roll-outs are working for Argos to reduce shrink across their multichannel operations
• Discover who needs access and when to ensure that your LP systems really help beat shrink

Retail Case Study: Loss Prevention at Boots – Winning through People

• Hear why giving loss prevention a central push has really helped reduce loss at Boots
• Learn why winning the hearts and minds of employees has worked wonders and how you can get the same level of buy-in at your organisation
• A rolling stone gathers no loss! Why constantly evolving your security systems and processes and keeping your employees involved ensures good ROI
• Find out how Boots saved millions by combatting shrink at point of sale: Where were the biggest gains to be made?

Presentation: Delivering Maximum Profit from POS Shrink Reduction

• How to develop a 3 dimensional approach through strong leadership and real cultural change
• Responding to the need for change in the retailer response to shrink reduction
• How this approach has proved to be successful: Case study examples

Peter Moss, SmartStore Business Manager, PCMS Group

Coffee & Networking

Roundtable Session 1: See the box at the end of this agenda for details

Roundtable Session 2: See the box at the end of this agenda for details

END OF DAY ONE – NETWORKING DRINKS

CONFERENCE DAY 2: OCTOBER 4th, 2006

Presentation: Reducing Shrink in the USA: What's New and What's Next?

• Where's the current technological focus for loss prevention in the USA? What's working and why?
• Case study perspectives on why staff are so important to US retailers in keeping shrink rates low
• Real life observation on the wider effects of good loss prevention: Highlighting the positive impacts on retail operations and profitability
• Turning a job into a profession: Exclusive insight on moves towards loss prevention certification in the USA. Could Europe be next?

Jim Lee, Executive Editor, Loss Prevention magazine

Retail Case Study: The Challenges of International Expansion and Loss Prevention

• Hear why technological and strategic consistency is key when you’re setting up in new markets. Find out what you need to watch out for to get this right
• Building the right foundation – why getting the right loss prevention team in place is vital to success in keeping your shrink low in unfamiliar territory
• Get to grips with the legal minefield across the globe. What can retailers actually do in terms of data capture and storage in different countries - how will this impact on your strategy?
• Find out why establishing clear procedures and training for loss prevention is crucial to protecting your profits when you open up in new countries

Syed Raza, Director of Loss Prevention, Europe & Asia, Polo Ralph Lauren

Panel Debate: To Tag or not to Tag – Where’s the ROI?

• Get insight on the key challenges and concrete benefits of source tagging and in-store tagging
• Systems are only as good as the people who operate them: New research statistics on the real rate of (in)action by shop floor staff when alarms are activated
• Case study successes: Hear what products and what type of tags really work and deliver definite ROI
• Case study failures: Get vital information on how not to use tags to avoid you making costly mistakes
• Is EAS dead? Should you wait on source tagging because of RFID, or what's the best way forward?
• Assessing other options: What else can you do to deter theives? Does anything work better than tagging?

Richard Quinn, Regional Loss Prevention Manager, The Co-operative Group

Colin Peacock, Director, Shrink & Store Operations Improvement, Procter & Gamble

Phil Doyle, Managing Director, The TAG Company
Dr. Read Hayes, Director, Loss Prevention Research Council
Walter E. Palmer , CEO/President , PCG Solutions

Panel Moderator: Adrian Beck, Reader in Criminology, University of Leicester

Coffee & Networking

Retail Case Study: Get the Most out of Data Mining to Reduce your Losses

• Get real retailer insight into how data mining is used to significantly reduce loss year after year adding major profit back to the bottom line
• Detection = Prevention:  Find out how detected fraud equals even more deterred and prevented fraud
• Discover why it's not just dishonesty that's flagged and addressed. Hear how procedural loopholes are also found and eliminated through effective data mining
• Increase operational effectiveness: Learn how the right technological implementation can significantly increase the productivity of your loss prevention team.

Conny Nordberg, CIO, Åhléns AB

Networking Lunch & Exhibition

Retail Case Study: Data Driven Security: Why Good Risk Analysis is the Key to Good Loss Prevention

• Gain an understanding of the critical components of effective risk analysis and how doing it well can help you to dramatically reduce your losses
• Hear how Asda has created a "data-driven risk matrix" and how this allows them to concentrate the right resources on the right areas in loss prevention and security
• Getting loss prevention recognised as a core business function: Find out how a good understanding of data across your organisation can deliver real ROI and secure ongoing funding for your programmes

Sean Bowen, Head of Security, Asda
Jon Groussman, President, CAP Index

Panel Debate: Don’t Forget the Supply Chain: Why Keeping a Close Eye on Distribution is Crucial to Reducing your Losses

• Who’s liable for loss? How to establish a workable relationship with manufacturers to reduce loss at all points in the supply chain
• Learn how working closely with manufacturers and thinking smart about packaging can really pay off
• Who should bear the costs if changes are required to make products and processes more secure?
• Discover why your reverse supply chain can cause you problems. Hear how to  get products back to suppliers with minimal opportunity for loss
• Source tagging and RFID – what’s the impact of these technologies on shrinkage and where should you be spending?

Duncan Kitching, Stockloss Manager, Supply Chain, B&Q
Colin Peacock, Director, Shrink & Store Operations Improvement, Procter & Gamble
Maurice Edwards, Director of Loss Prevention and Process Development, Mattress Holding Corp.
Dr. Read Hayes, Director, Loss Prevention Research Council

Presentation: Online Auctions and the rise of ebay. Latest developments in tracking products and catching perpetrators

• Get information on the current state of ebay, the advent of new players in the online auction marketplace and the impact on retail crime
• True or False? The challenges of tracking illegitimate product distribution and the best ways to establish seller verification on auction sites
• Tips on exploration and investigation of bulk product sales. Best practice examples that work for retailers
• Minimising the impact of eFencing on the retail industry and your brand

Kevin Baumber, Creative Director, OpSec Security Ltd.

Conference closure: Where next? Vital areas you need to focus on to protect your profits

Conference summary and takeaways – What have we learned and where can the biggest impacts be made in preventing loss in retail? Give yourself and your team a checklist of real practical knowledge to take back and implement in your own operations.

Adrian Beck, Reader in Criminology, University of Leicester

CONFERENCE ENDS

IDEA EXCHANGE ROUNDTABLE SESSIONS:

1) Getting the most out of your staff – tips on training, incentive schemes and staff development

Led by: Robert Jennings, Head of Loss Prevention & Security, Boots

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2) Developing a business case and demonstrating ROI on loss prevention

Led by: Paul Regan, Head of Profit Protection, Homebase

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3) Why performance training is key to loss prevention success

Led by: Walter E. Palmer, CEO/President, PCG Solutions
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4) Getting LP recognised as a real business function – and how to sell it up the management chain

Led by: Laurence King, Managing Director, ORIS Group

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5) Product Protection – what works and where should you be spending?

Led by: Miya Knights, Editor, Retail Technology

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6) Loss Prevention on a shoestring – how do you do it?

Led by: Simon Hoyle, Head of Profit Protection, River Island Clothing Co

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7) How to continue to improve ROI on data mining

Led by: Martin Smethurst, Sales Director, IntelliQ

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8) The impact of process on enabling staff to be dishonest

Led by: Adrian Beck, Reader in Criminology, University of Leicester

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9) Moving into new markets – what do you need to watch out for to deliver effective loss prevention?

Led by: Syed Raza, Director of Loss Prevention, Europe & Asia, Polo Ralph Lauren
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10) Tackling shrink at POS. Loss prevention or retail operations – Who holds accountability?