Welcome
and Chairman's address
Adrian
Beck, Reader in Criminology , University of Leicester
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Keynote
Presentation:What makes a cheat? How
dishonest retail staff explain their behaviour
- Direct insight from dismissed staff:
understand why they were dishonest and what you can do to minimise
fraud in your own stores
- Why are some products stolen more than
others? Thieves' views on what makes a product appealing and easy
to get away with
- Establish the right security measures:
get specific examples on what works, what fails and why
Martin
Gill, Managing Director, Perpetuity Consulting
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Emerging
solutions to tackle staff theft and fraud in-store at Boots
- Get your POS data really working for
you: the continuing evolution of data mining at the POS and its
use in tracking procedural compliance down the supply chain
- Find out how Boots dealt with the implementation
of data mining across the company's store operations
- Hear about new technological advances:
cutting edge analysis of the combined effect of remote CCTV and
exception-based reporting
Robert
Jennings, Head of Loss Prevention & Security , Boots
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Minimise
opportunity and increase control within your stores to dramatically
reduce your shrink
- More of the latest research undertaken
with members of staff sacked for dishonesty
- What are the opportunities for theft
within the retail environment? Incorporate the offender angle
into your LP to get a real impact on your internal shrink
- Understand the main ways in which retail
staff steal and where your vulnerabilities lie; strike the delicate
balance between lower labour costs and higher shrinkage
- The importance of control and surveillance
in the workplace – hear why constant review of your procedures
is vital to reducing your loss
Adrian
Beck, Reader in Criminology , University of Leicester
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How
to recruit - and keep - the right staff (and avoid the wrong ones!)
- Find out how to make the most of pre-employment
screening in your company
- Learn about the importance of collaboration
between retailers to tackle
- internal loss
- Constructing a valuable partnership with
HR; how to create a joined-up approach to internal loss throughout
your company
- Professional tips to help you build a
culture of loss prevention through workforce education and awareness
Arjun
Medhi , Staff Fraud Advisor , CIFAS
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Form
an alliance with employees in the battle against internal loss
- Learn why your staff are the most effective
weapon you have against internal loss
- Hear about the best ways in which you
can motivate your employees to prevent internal loss and deter
them from turning to opportunist crime
- Discuss how to recruit the right staff,
have the best training framework in place and ensure you entrench
an ethos of loss prevention throughout employees' entire time
in the business
Arjun
Medhi, Staff Fraud Advisor , CIFAS
Paul
Hollingworth, Head of Loss Prevention UK/ROI , The
Body Shop
Richard
Quinn, Asset and Profit Protection , The Co-Operative
Group
TBC,
Marks and Spencer
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Creating
a zero-tolerance culture: REWE Group's approach to reducing staff
theft and fraud
- Understand the initial situation and
focus on the root cause: how to evaluate the environment and influencing
factors affecting the likelihood of employees to stealLearn how
to reduce opportunistic crime; how simple steps can help keep
your supply chain secure
- Ways to build internal loss prevention
strategies around the framework of corporate governance codes,
compliance and legal, antifraud management and codes of conduct
- Find the most effective ways to tackle
your loss from the inside; how Anti-Corruption Committees within
your business can produce real results, and a step-by-step guide
to making whistle blowing hotlineswork for you
Waldermar
Baier, Head of Corporate Audit , REWE Group
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Embedding
loss prevention in the business: how B&Q are reducing internal
loss through continued staff training and awareness
- Hear why it is crucial to rely on people
power to effectively combat internal loss and stay competitive
- Staying up to speed: how continuing assessment
of initiatives is key in making your strategy work and ensure
you concentrate your resources in the right areas
- Using inclusion as protection from loss;
how to make staff feel part of your company, thus reducing the
inclination to steal
Mike
Finch , Divisional Stockloss Manager, B & Q
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The
benefits of using process maps to identify process failures
In
all recent global research, senior security and loss prevention
executives identify process failures as a major contributor to shrinkage.
This session will introduce the basics of process mapping to attendees.
By
adding this skill set to your tool kit, you will be able to:
- Identify systemic gaps between functions,
systems, and processes that occur throughout the enterprise
- Improve organisational understanding
of the interdependencies between functions working on both simple
and complex tasks
- Assess gaps in execution of assumed policies,
procedures, and routines
- Document ‘as-is' and ‘should be' processes
and put them to work immediately
Walter
Palmer, CEO, PCG solutions
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Getting
loss under control: why i mproving control and compliance is key
to Homebase's LP strategy
- Incorporate cross functional working
in your business to maximise operational efficiency and loss prevention
- Discover how to reduce your loss by establishing
workable controls and ensuring compliance
- Lessons on how to mitigate your stock
loss at the point of product design and hold goods that are more
difficult for employees to steal
- Avoid common pitfalls that result in
unnecessary loss both in your supply chain and your stores
Gill
Yardley, Profit Protection Manager Supply Chain, Homebase
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Tackling
internal loss in the supply chain: Procter and Gamble's innovative
distribution centre loss control
- Understand the key principles of an effective
security programme in a supplier distribution centre and take
away valuable lessons for your retail business
- Hear a case study example of the Procter
and Gamble approach; identify where losses can occur and how to
prevent them
- Learn why P and G are extending their
reach further down the supply chain andworking with retailers
to deliver increased profit opportunities for all stakeholders
Ewan
Forsyth, Customer Logistics Manager , Procter and
Gamble
Phil
Merrell, Distribution Centre Director , Procter
and Gamble
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A
powerful combination to reduce loss: key insight on the relationship
between loss prevention and internal audit
- Get clued up on how loss prevention and
internal audit differ, and why is it crucial to understand this
difference
- Crucial insight into how you can develop
inter-departmental relationships that get the best from both internal
audit and loss prevention, and how you can deploy these resources
in harmony for a more effective LP structure
- The importance of consistency and clarity;
identify who your policies and procedures belong to and where
responsibility lies to get an effective joined-up approach to
keep your shrinkage down
Ady
Houghton, Head of Corporate Audit , Iceland
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Panel
Discussion: How to make a real impact on your shrinkage
through ongoing process improvement
- Quiz our expert panel on all the areas
covered in their presentations above
- Share your own experiences of frustrations,
experiments and successes that have shaped process improvment
in your internal LP approach
Ady
Houghton, Head of Corporate Audit , Iceland
Ewan
Forsyth, Customer Logistics Manager , Procter and
Gamble
Phil
Merrell, Distribution Centre Director , Procter
and Gamble
Gill Yardley,
Profit Protection Manager Supply Chain, Homebase
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Internal
investigations – Professional guidelines for retailers
Wicklander,
Zulawski & Associates are world renowned specialists in the
development and practical application of non-confrontational interviewing
techniques. In this presentation, you will be walked through specific
steps on how to obtain a confession without confrontation from staff
or others that you suspect of fraud against your company or theft
from your facilities.
- Hear how using a non-confrontational
investigative technique like the WZ method is vital to ensure
the credibility of the interview
- Find out how to conduct these types of
sensitive conversations without conflict, and in accordance with
strict labor and privacy issues
- Learn the art of reducing resistance,
physical and verbal behaviour recognition skills, handling confrontation
during the the conversation and proper techniques for obtaining
admissions
- Discover how to spot behaviour patterns
at specific points in the interview and how you can adapt further
questioning as a result
Brett
Ward, Director - Private Division / Consultant / Instructor,
Wicklander, Zulawski and Associates
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Prosecution
and sensitivity, a crucial balance: retailer best practice in internal
investigations
- What is your aim as an investigating
employer? Learn how and when to wield the arm of the law against
offending staff
- Simple guidelines for interviewing colleagues:
get procedures in place for conducting professional internal investigations
and learn what techniques are acceptable
- Ensure your business will not lose out
– hear case study examples of how to successfully recuperate your
loss through civil recovery
Ian
Paton, Former Head of Security, Focus DIY
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Panel
Discussion: T ackling staff theft and fraud through direct
analysis of crime within retail stores
- Learn from established criminal patterns:
why history often repeats itself and how you can step in to prevent
this happening in your retail facilities
- What are the latest tricks? Discover
the emerging trends in internal theft, fraud and collusion and
hear how ranking your stores to identify worst offenders gives
you a great foundation to allocate appropriate resources
- Spotting and stopping sweethearting;
focus on high loss events and get exclusive insight on new areas
your staff may be using to defraud you
- Ensure your products are only sold legitimately;
get expert tips on how to prevent resale through eBay and other
online marketplaces
Brett
Morrison, Senior Director, Asset Protection , Wal-Mart
International
Richard
Lawrance, Loss Prevention Manager , Monsoon
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Broadening
responsibility: how The Co-operative Group have prioritized internal
loss and embedded their prevention strategy within the wider company
ethos
- How to engage senior managers in your
internal loss prevention strategy and make sure responsibility
is filtered down through all levels of the business
- Organizational and granular level ownership
of internal loss – assess the best ways to allocate cross-departmental
responsibility
- Why you need to have effective process
management in place to deal with exceptions and why improving
compliance is key
- The importance of improving employee
engagement in retail and the impact of this on loss prevention
Richard
Quinn, Regional Manager - Asset and Profit Protection, The
Co-Operative Group
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Identifying
and reducing internal loss opportunities at Office Depot
Speaker
TBC, Office Depot
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ROUNDTABLE
DISCUSSIONS
Register
now at www.eyeforretail.com/internal
What
are roundtables ?
A
selection of small, topic focused interactive discussions – each
comprising between 10 and 20 participants. Through active discussion
rather than passive listening, you will be able to benchmark your
own ideas and strategies against those of your competitors.
ROUNDTABLE
TOPICS INCLUDE:
•
Building the right foundation: best practices in pre-employment
screening and recruitment
•
Controlled spending: what proportion of your budget should you spend
on dealing with internal loss in your retail business?
•
Data mining – how best to implement tools and get the payback
•
How to embed a real culture of loss prevention in your retail business
•
Ideas to identify and prevent the resale of goods stolen by employees
•
New technologies and innovations – what's new to help combat internal
loss?
•
Whose problem is internal loss? How should departments be structured
for best effect?
•
How to deal with dodgy colleagues – getting prosecution, dismissal
and recovery right
•
Finding needles in haystacks: tips on where to look to uncover your
biggest problems
•
Plugging process leaks – how do inefficient processes impact your
business?
Check
for regular updates on www.eyeforretail.com/internal
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